Empower unveils world class call centre in Dubai

20 December 2011: Emirates Central Cooling Corporation (Empower) has launched a world-class call center at its headquarters in Dubai Healthcare City to enhance ways to interact with its customers. The center forms part of the company’s strategy to move its customers to digital channels and thus save their time and effort when dealing with Empower.

Empower’s 16,000-strong customer base includes individual customers as well as large businesses, including projects in Dubai International Financial Center, Dubai Healthcare City, Jumeirah Beach Residence and Business Bay. The new call center reflects the core values of the company and reinforces its position on the global front as an organisation that delivers efficient service. The system is designed to manage customers’ queries through increased efficiency and productivity.

Source: Trade Arabia