Pratt & Whitney, an American aircraft engine manufacturer has a new customer service centre in Yelahanka, Bengaluru, and the move will help expand its operations in India. This facility, part of Pratt & Whitney’s India capability centre, will support operations and customer service for the company’s 68,000 engines in Canada.

The company plans to hire 150 aerospace experts and engineers. It is leveraging its existing investments in India and using regional talent to augment its world-class product and service dependability and customer experience service level with this launch. The centre will provide a wide range of services including maintenance, repair, and operations (MRO) support, spare part management, engine leasing, engine reliability analysis and others. 

The centre will be co-located with Pratt & Whitney’s supply chain operations, engineering, and digital transformation centres of excellence in India. Its clientele will encompass Indian and global airlines, original equipment manufacturers (OEMs), MROs, among others. The customer service is a part of the USD 40 million investment made by the company in India. The company's recruitment efforts will span across its Capability Centre, Engineering Centre, and Digital Centre.