Fusion CX, a provider of business process management (BPM) and customer experience (CX) solutions, has launched a new facility in Chennai, Tamil Nadu. The inauguration of the Chennai facility follows the launch of its Navi Mumbai facility last month.

The facility is equipped with advanced technology, offering a range of services, including multilingual, omnichannel customer experience management, technical support, and back-office operations across healthcare, BFSI, hi-tech, retail, and utilities sectors. It can accommodate around 650 employees in two shifts.

This is a step in strengthening the company's presence in India, where it plans to hire 500 more by mid-June, taking its overall workforce in the country beyond the 10,000-employee mark by June. The company has already recruited 150 regional employees as part of this move.  

The company has over 14,000 team members across centres in America, Latin America, EMEA, and South-East Asia