The new easy-to-use online platform provides greater control of shipments by offering instant price quotes and booking, transparency and tracking services, simplified paperwork and proactive customer care.

With Twill, 80 percent of bookings are quoted and completed within three minutes, in just a few clicks. 30 percent of them are even done within one minute.

The platform selectively displays major milestones to customers in real time. It uses more than 40 milestones for the customer care team to control the operation process and be ahead of any potential exceptions.

Twill facilitates the document flow in the process and gives transparency. The platform has more than 5,700 documents uploaded and flowing among different parties.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Benelux, Poland, Mexico, the US, India or the Czech Republic.

Being a partner to Damco, Twill can use the company’s existing footprint across the globe as it plans to expand its services across 15 more countries in 2018.